Return and Refund

We accept return within 14 days of the purchase date. 

To be eligible for a return, your watch must be unused and in the same condition that you received it. It must also be in the original packaging. 

To return the items, please contact hello@errantewatches.com.com to start the return process. Our Support Team will response to your request within 5 business days. We will send you an email to notify you of the approval or rejection of your return or refund, and also with instructions on how to return the watch.  

For returns not related to quality issues, customers are responsible for return shipping cost and any potential customs duties and taxes.  

Once received, we will inspect it to ensure that it has not been worn, damaged, and or to confirm the reason for the need to be exchanged. Once the item has passed inspection, we will restock the watch and issue you a refund minus total 15% fee (fees charged by PayPal/Shopify plus our restocking fee).  

We do not take responsibility for any items lost during the return shipping and will not bear the cost of the return shipment unless you have been sent an incorrect or defective product. All watch returns are sent back to our warehouse in Hong Kong. 

If in our opinion the returned item shows signs of use, is not in its original packaging or is not in the same condition that you received it, we won't accept the return. In this case we'll ship the item back to you, and you shall bear the shipping cost. 

Order Cancellation

You can cancel your order within 24 hours. After 24 hours, order cancellation is not acceptable. 
 For each order cancellation we charge 8% (cancellation fee + PayPal/Shopify payment fee), which will be deducted from the refund to you. This fee serves to offset the transaction charges that we pay to our e-commerce service provider each time a purchase is made, which is not recoverable.
For purchases made with credit cards, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable. 

Contact Information

 
If you have any questions or concerns regarding the return and refund policy, please contact us at hello@errantewatches.com